Last Updated: March 26, 2026

At Studio Dot, we provide customized architectural and design services. Because our work involves intellectual labor and dedicated project scheduling, our cancellation and refund policy is as follows:

1. Cancellation of Services

• Project Contracts: For ongoing architectural or interior projects, cancellations are governed by the specific terms outlined in your signed Memorandum of Understanding (MOU) or Project Contract.

• Initial Consultations: If you have booked a standalone consultation via our portal, you may cancel or reschedule up to 48 hours before the scheduled time.

2. Refund Eligibility

• Work Commenced: Once work on a specific design stage has begun (as defined in your project timeline), fees paid for that stage are generally non-refundable due to the nature of professional service hours already invested.

• Advance Payments: If a project is cancelled before any work has commenced, a refund of the advance payment may be issued, minus a 10% administrative and payment processing fee.

3. Refund Process

• Requesting a Refund: To request a refund, please email design@studiodot.in with your project reference and payment receipt.

• Processing Time: Once approved, refunds are processed within 7-10 working days. The amount will be credited back to the original payment method (Bank Account, UPI, or Card) used via Razorpay.

4. Duplicate Payments

In the event of a technical error resulting in a duplicate payment, the overpaid amount will be refunded in full within 5 working days of verification.

5. Dispute Resolution

We pride ourselves on a "collaborative spirit." If you are unsatisfied with a deliverable, we encourage a dialogue to find a design solution before proceeding to cancellation.